Return Policy

1. Conditions of return

  1. We accept return requests under the following circumstances：
  • Merchandise within 30 days of purchase
  • Merchandise remains unused and in good condition
  • Items must be in the original packaging

2. Return process

To make the return process as easy as possible, please follow the steps below:

  1. CONTACT US: Please contact our customer service team within 30 days of receiving your item, stating the reason for your return.

  2. Provide details: Please provide the order number and item details so that we can better process your return request.

  3. Getting Approved: Our customer service team will review your request as soon as possible and provide confirmation of return approval or denial.

  4. RETURN SHIPPING: If your return is approved, please ship the item back within 10 days of approval. Please make sure it is packaged properly to prevent damage.

3. Refund policy

  • Refunds will be processed as soon as we receive and inspect your return.
  • Refunds will be returned to your original payment method and may take a few business days to reflect in your account.

4. Circumstances in which returns are not applicable

  • Customized or special order items are not eligible for return.。
  • Returns are not eligible for merchandise that has been damaged due to vandalism, abuse, or beyond normal use.。

5. return shipping costs

  • If the reason for the return is a product quality problem or our mistake, we will bear the return shipping cost.。
  • If the reason for the return is not a product quality issue, you will be responsible for paying the return shipping cost.。

6.contact details

If you have any questions about our return policy or need assistance, please feel free to contact our customer service team:

  • E-mail：liukun@trangjangroup.com
  • Telephone：+86 076983077738

We are committed to providing a hassle-free shopping experience and appreciate your understanding and support.